Ticket scams emerge around popular music and sporting events; and the World Cup tournament in South Africa is no different. These include fraudulent travel packages, individuals trying to sell tickets they don’t possess and bogus websites or emails claiming to sell tickets. Scammers will go to great lengths to convince you that their website is legitimate; often the website will look professional and use similar web addresses to genuine websites.
How did the website obtain the tickets to sell? Check with the event coordinator’s official website or local representative to find out when tickets are being released for sale and when the tickets will be sent out.
What are others saying about the website? Search the internet to find out what other people's experiences have been. If the website is written in another language, use the translation function (if it is provided) so that you can understand the content.
How can you contact the company? Check that the address provided is genuine by contacting the building operator or other neighbouring businesses. You should also check that it has a working landline phone number obtained from an independent source.
Can they provide ticket details? Ensure that the face value of the tickets and the seat location/festival area are clearly listed.
Do they provide refunds? Make sure there is a refund policy in case something goes wrong.
You can report this matter to the ACCC Infocentre on 1300 302 502 or through the report a scam page on the SCAMwatch website.