Is someone you care about being scammed?

Use our checklists if you’re concerned about a friend or family member. It can help you identify potential scam situations early.

Trust your instincts too, if something feels wrong, it’s worth investigating further.

On this page

Urgent red flags

These warning signs indicate your loved one may be in immediate financial or physical danger and require urgent intervention.

  • Large money transfers - sending thousands of dollars or accessing retirement funds/savings.
  • Travel plans - planning to meet someone they’ve only known online.
  • Document sharing - sending copies of passport, driver’s license, or bank statements to someone.
  • Loan applications - taking out loans or credit for ‘investment opportunities‘ or to ’help someone’.
  • Threats received - scammers threatening harm if money stops flowing.
  • Isolation escalating - completely cutting off family/friends who ask questions.

Seek help straight away for urgent red flags

  • If they’re threatened with physical harm contact local police immediately.
  • Call their bank’s fraud or scam helpline.
  • Report financial losses to cyber.gov.au
  • Consider involving adult protective services if they’re vulnerable.
  • Seek immediate family support.

Financial red flags

Look for sudden changes in your loved ones’ spending habits, secretive financial behaviour or unusual money management. These could indicate they are being financially scammed.

  • Sudden secretiveness about finances or bank statements.
  • Unexplained money transfers or withdrawals.
  • New accounts opened without a clear reason.
  • Asking family and friends for money for emergencies or opportunities.
  • Receiving unexpected packages, gift cards, or mail.
  • Talking about guaranteed investment returns or once-in-a-lifetime deals.
  • Mentions of cryptocurrency, Bitcoin, or other unusual investment platforms.
  • References to paying with gift cards, wire transfers, or other unusual payment methods.

Relationship red flags

Online romance scams often follow predictable patterns where scammers build emotional connections with their victims before requesting money or personal information.

  • New online romance with someone they’ve never met in person.
  • Partner claims they can’t meet in person due to travel, being deployed overseas, or some other unusual reason.
  • Stories about the partner needing money for emergencies like medical bills, unexpected travel expenses or customs fees.
  • Photos of the partner that look too professional or model-like.
  • Partner’s stories lack detail, don’t add up or change over time.
  • Partner refuses to video call or always has excuses for why they can’t video call including technical and reception issues (though, some scammers will video call).
  • Relationship has moved very quickly to declarations of love and affection.
  • Partner asks for personal information like full name, address or financial details.
  • Partner seeks to move communication off dating apps to encrypted messaging platforms.

Communication red flags

Be alert to unusual communication patterns, unexpected contact from strangers or secretive behaviour around phone calls and messages.

  • Receiving numerous calls from unknown international numbers.
  • Secretive about phone calls or messages.
  • New online friends or contacts they’re very excited about.
  • Mentions of business opportunities from new online contacts.
  • Receiving official-looking emails or texts about account problems.
  • Talking about winning prizes or lotteries they didn’t enter.
  • References to government agencies, banks, or companies contacting them unexpectedly. Especially organisations that had a previous data breach.
  • Contact from recruiters and representatives of companies offering job opportunities.

Behaviour red flags

Scam victims often display noticeable changes in behaviour that may indicate they’re being manipulated. These could be changes in mood, social habits or decision-making.

  • Defensive or angry when asked about new relationships or opportunities.
  • Spending more time online than usual, especially late at night.
  • Secretive about computer or phone activities.
  • Sudden excitement about financial opportunities.
  • Isolating from family and friends who ask questions.
  • Mood swings related to online interactions.
  • Making decisions with unusual urgency.
  • Talking about helping someone they’ve met online.

Things to remember

  • One or 2 red flags might be a coincidence, but multiple flags together suggest possible scamming.
  • Approach with love, not judgment. Shame can make people hide problems.
  • Scammers are sophisticated, anyone can be a victim.
  • Early intervention can limit damage. Don’t wait to escalate a scam.
  • You can’t force someone to stop engaging. You can offer support, information and advice.

What to do if you identify red flags

It's important to act quickly but thoughtfully to protect your loved one while maintaining their trust.

Immediate steps

  1. Don't panic: Approach with care and compassion
  2. Document everything: Screenshot messages, note phone numbers, save emails
  3. Start gentle conversations: Use compassion, not accusation
  4. Contact their bank: They may be able to add fraud alerts
  5. Report to Scamwatch: Help protect others from the same scam

If urgent red flags apply

  • Contact local police immediately
  • Call their bank's fraud line
  • Consider involving adult protective services if they're vulnerable
  • Seek immediately family support

Get help and support

  • IDCARE: 1800 595 160 (free identity and cyber support)
  • Lifeline: 13 11 14 (emotional support)
  • Elder Abuse Helpline: 1800 353 374
  • Report cyber: Report the scam to the police

Conversation starters for family and friends Report a scam

See also