We aim to make our website accessible and easy to use for all users on a wide range of devices and browsers.


On this page


Getting help with using our website

If you have any difficulty in accessing our information, viewing documents or video content, you make an enquiry on the ACCC website, or via post at:

Web Team, Strategic Communications Branch
Australian Competition and Consumer Commission
GPO Box 3131

National Relay Service

If you have a hearing or speech impairment, or specific communication needs and want to contact our Infocentre, you can use the National Relay Service (NRS) and ask for 1300 302 502.

Downloadable documents

Our site contains information in PDF and Microsoft Office formats. These documents have been created with accessibility features in mind. You may need to download additional software or apps to view these documents.

Listen to our web pages

You can listen to our pages in your browser or download a MP3 audio file for later use.

Select the ‘listen’ icon at the top of the page. The audio will start to play automatically.

Customising browser options

You can change the way your internet browser displays the website to suit your needs.

Video and social media

We use YouTube for our video content. Text transcripts are available for all videos, and whenever possible, on-screen captions are also provided.

You can also engage with us on Facebook, Twitter and Instagram. The sites below can help if you encounter accessibility issues with these services.

Government standards

Our website is developed to conform with Web Content Accessibility Guidelines version 2.0 (WCAG2), and we are committed to meeting the Australian Government’s Web Accessibility National Transition Strategy (NTS) and our obligations under the Disability Discrimination Act 1992 and the UN Convention on the Rights of Persons with Disabilities.