SCAMwatch and Australia Post are warning of scam callers pretending to be from Australia Post and requesting payment to redeliver an undelivered parcel.

How the scam works

  • You receive a call out of the blue from someone claiming to be an Australia Post employee or a staff member from an Australia Post retail outlet.
  • The scam caller claims that Australia Post has been unsuccessful in delivering a parcel to you and that redelivery can be arranged after you make a payment.
  • The scammer will provide a reason as to why the initial delivery failed, such as the parcel being too large.
  • The payment amount may vary and the scammer may ask for payment in a number of ways such as credit card or international wire transfer.
  • The scammer may ask for personal information such as your credit card or bank account details.

Protect yourself

  • Australia Post will never call you to request payment for an undeliverable mail item. If you receive a call that matches this description hang up!
  • If you are in doubt about the authenticity of a call, don’t commit to anything. Instead hang up and call the company directly using their official customer service number to verify that it is genuine. Never use contact details provided by the caller, instead find the number via the Australia Post website (
  • If you think you have provided your banking or credit card details to a scammer contact your bank or financial institution immediately.


You can report scams to the ACCC via the report a scam page on SCAMwatch.

More information

See Australia Post’s warning on their website - Australia Post warns of "parcel delivery phone call" scam [article no longer available]

Stay one step ahead of scammers, follow @SCAMwatch_gov on Twitter or visit

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Scammers prey on consumers and businesses that are buying or selling products and services. Not every transaction is legitimate.
Identity theft is a type of fraud that involves using someone else's identity to steal money or gain other benefits.