Making a Western Union refund claim
If you lost money to a scammer through Western Union from 2004 to 2017, you may be eligible for a refund. Find out how you can make a claim.
All wire transfers made through Western Union within and outside of the United States between 1 January 2004 and 19 January 2017 may be eligible for remission. Australian consumers can submit a claim to the US DOJ either online or by post until 31 May 2018.
Information about making a claim is available from: http://www.westernunionremission.com
If you need help finding information that shows you made a Western Union transfer, you can ask one of the following organisations if they can help:
- Western Union Australia Australia and New Zealand
Under Australian Privacy Principle 12 (Privacy Act 1988), you can request details of your transaction history to:
Western Union Financial Services, Inc.
P.O. Box Q1522, QVB Post Office
Sydney NSW Australia 1230
1800 173 833
Note: it will take up to 30 days for Western Union Australia and New Zealand to respond to your request.
AUSTRAC, a Commonwealth Government agency, has offered to assist Australians to gather evidence of their transaction with Western Union.
Email firstname.lastname@example.org with the subject line “WU Remission Scheme, [your Full Name]”. The email should include:
- your full name
- address at the time of sending the funds
- date funds were sent
- full name of recipient
- address and country of the recipient
- amount sent in AUD
- branch or outlet funds were sent from.
See also: AUSTRAC fraud refunds