Making a Western Union refund claim

9 February 2018

If you lost money to a scammer through Western Union from 2004 to 2017, you may be eligible for a refund. Find out how you can make a claim.

Eligibility

All wire transfers made through Western Union within and outside of the United States between 1 January 2004 and 19 January 2017 may be eligible for remission. Australian consumers can submit a claim to the US DOJ either online or by post until 31 May 2018.

Claims process

Information about making a claim is available from: http://www.westernunionremission.com

Finding your Western Union transaction details

If you need help finding information that shows you made a Western Union transfer, you can ask one of the following organisations if they can help: 

  • Western Union Australia Australia and New Zealand
  • AUSTRAC.

Western Union Australia Australia and New Zealand

Under Australian Privacy Principle 12 (Privacy Act 1988), you can request details of your transaction history to:

Western Union Financial Services, Inc.
P.O. Box Q1522, QVB Post Office
Sydney NSW Australia 1230

privacy@westernunion.com
1800 173 833

Note: it will take up to 30 days for Western Union Australia and New Zealand to respond to your request.

AUSTRAC

AUSTRAC, a Commonwealth Government agency,  has offered to assist Australians to gather evidence of their transaction with Western Union.

Email contact@austrac.gov.au with the subject line “WU Remission Scheme, [your Full Name]”. The email should include:

  • your full name
  • address at the time of sending the funds
  • date funds were sent
  • full name of recipient
  • address and country of the recipient
  • amount sent in AUD
  • branch or outlet funds were sent from.

See also: AUSTRAC fraud refunds

IDCARE guidance on making a claim

IDCARE Western Union Claim Guidance (pdf)

More information

Victims scammed via Western Union may get refund

Read more