Image of person using phone

My story

I received an SMS informing me that my mobile number was being ported to a different network provider. As I had not authorised this, I contacted my mobile provider to find out why my number was being ported. I immediately realised what was going on and phoned my bank. While on the phone, I tried logging in to my internet banking, but to no avail. As I was talking to the bank, I started receiving emails about my personal details being changed and the PIN to the credit card being changed.

I ordered this credit card two weeks ago. It was supposed to be delivered to my address, but I have not received the card to date. I told the consultant that my credit card just got activated and that the PIN had been changed. The consultant started blocking my accounts and cards. However, the following day when I went to the bank, they realised that the fraudster managed to lift the block, and maxed out my credit card. The fraudsters have stolen my identity to create a new mobile account at the different network provider, hacked my internet banking account, and stolen funds.

Signs this was a scam

  • The SMS advising the victim their number was being ported to another provider was the first sign that this was a scam.
  • The victim never received their new credit card in the mail.

Avoid this type of scam

  • Lock your mailbox. Identity theft can happen as soon as a fraudster gets access to your personal information and/or identity documents. 
  • Contact your providers immediately. Have your bank block your accounts and explain to your mobile provider that you didn't authorise for your number to be ported.


*The story above is based on one or more real scam reports received by the ACCC. For privacy purposes the names and images of victims have not been used.

Have you been scammed?

If you think you've been scammed or know someone who has, report it to the ACCC using our report a scam page.

If you have lost money, contact your bank or financial institution immediately.

Contacting the bank through a telephone

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